Session One: Course Introduction - What is a Value Network


  • Class Overview
  • Present frameworks for analysis
    1. Customer Oriented Management Systems (COMS)
    2. Drivers, Strategies, Enablers, and Technologies (DSET)
    3. Integration, Optimization, and Collaboration (IOC)
  • Course requirements

Readings: None

Session Descriptions

Session One: Course Introduction - What is a Value Network?
Session Two: Case Study: EMC
Session Three: Cast Study: Wal-Mart and Cott Beverage
Session Four and Five: Case Study: Dell Computers
Session Six: Data Modeling for Integration
Session Seven: Principles of Distribution and Integration
Session Eight: Supply Chain Coordination Strategies
Session Nine: Supply Chain Systems and Vision
Session Ten: Customer Relationship Management / Information Sharing & Incentives
Session Eleven: After Sales Service and Support / Customer Service Differentiation
Session Twelve: Future Directions